Returns & Exchanges
At Granotone, we want you to be completely satisfied with your home improvement purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or contact our customer support team with your order number and the reason for the return to receive a Return Authorization.
Package the Product
Ensure the item is in its original, unopened packaging and securely box it to prevent damage during transit back to our warehouse.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing