Frequently Asked Questions
Your guide to premium home finishes and shopping with Granotone
What is the typical drying time for Granotone paints and coatings?
Most of our standard coatings are touch-dry within 2 to 4 hours. However, we recommend waiting 24 hours for full curing before subjecting the surface to heavy use or moisture.
Do you offer international shipping for your products?
Currently, we ship to a wide range of locations. Shipping costs and delivery timelines are calculated at checkout based on your specific region and the weight of the order.
Can I use Granotone products on surfaces other than wood?
Yes, while we specialize in wood finishes, many of our textured coatings and multi-surface paints are designed to adhere to metal, plastic, and masonry with proper surface preparation.
What is your return policy if I am not satisfied with the color?
We accept returns on unopened and unused products within 15 days of delivery. Please note that custom-tinted paints are generally non-refundable unless there is a manufacturing defect.
Are Granotone products eco-friendly and safe for indoor use?
Yes, we prioritize low-VOC (Volatile Organic Compounds) formulations in our product line to ensure they are safe for indoor applications and environmentally responsible.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.